Frequently Asked Questions
Welcome to Rumape’s FAQ page. Below you will find answers to some of the most commonly asked questions about our products, services, and policies. If you have any additional questions, please feel free to contact our customer service team at [email protected].
1. What payment methods do you accept?
We accept the following credit cards:
- Visa
- MasterCard
- American Express
- JCB
- Diner Club
- Discover Card
2. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your shipment on the carrier’s website.
3. What is your return policy?
You have 17 days from the date of delivery to return an item. The item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.
4. How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. Our team will provide you with a Return Authorization (RA) number and detailed return instructions.
5. How long does it take to process a refund?
Once we receive and inspect your return, we will process your refund within 11-15 business days. The refund will be issued to your original method of payment. Please allow 5-7 business days for the refund to appear on your account.
6. Can I cancel or modify my order?
You can cancel your order within 24 hours of placing it. After this period, we begin processing your order, and cancellations may not be possible. To request a cancellation or modification, please contact us at [email protected] as soon as possible.
7. Do you offer direct exchanges?
Currently, we do not offer direct exchanges. If you wish to exchange an item for a different color, or style, we recommend initiating a return as outlined above and placing a new order for the desired item.
8. Do you ship internationally?
At this time, we only offer shipping within the United States. We do not ship to P.O. boxes or APO/FPO addresses.
9. What are your shipping fees and delivery times?
We charge a flat rate of $4.95 for shipping within the United States. Orders are processed within 4-7 business days and are expected to arrive within 6-8 business days after shipping.
10. How can I contact customer service?
You can contact our customer service team by email at [email protected]. We are available to assist you with any questions or concerns you may have.
11. What should I do if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact our customer service team within 48 hours of receiving your order. Provide your order number and photographs of the damaged or defective item. We will arrange for a replacement or refund as necessary.
12. How can I update my billing or shipping information?
You can update your billing or shipping information by logging into your account on our website. If you need assistance, please contact our customer service team at [email protected].
13. Are there any items that cannot be returned?
Yes, certain items are non-returnable, including:
- Gift cards
- Items that are not in new, unused condition
- Items that have been used or washed
- Items that are missing tags or packaging
- Final sale items
14. How do I apply a discount code to my order?
You can apply a discount code at checkout by entering the code in the designated field. The total amount of your order will be adjusted accordingly. Please note that discount codes cannot be applied after the order has been placed.
Contact Us
If you have any additional questions or need further assistance, please contact our customer service team at [email protected]. We are here to help.
Thank you for shopping with Rumape!