Return and Refund Policy

At Rumape, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund policy to ensure a positive shopping experience.

Return Policy

• Return Period: You have 17 days from the date of delivery to return an item. If 17 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Non-Returnable Items: The following items are not eligible for return:
  • Gift cards
  • Items that are not in new, unused condition
  • Items that have been used or washed
  • Items that are missing tags or packaging
  • Final sale items

Return Process

1. Initiate a Return: Contact our customer service team at [email protected] with your order number and the reason for the return.
2. Return Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number and detailed return instructions.
3. Shipping Costs: If you need to return an item, the cost of return shipping will be your responsibility. We recommend using a trackable shipping method to ensure the safe arrival of your return. For defective or damaged items, we will provide a prepaid shipping label for your convenience.
4. Return Shipping Address: Send your returned item to the address provided by our customer service team.
5. Packaging: Please securely package the item(s) and consider insuring the package for the full value of the item(s). We cannot be held liable for items that are lost or damaged during the return shipping process.

Refund Policy

• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 11-15 business days. A credit will automatically be applied to your original method of payment.
• Partial Refunds: In certain situations, only partial refunds are granted (if applicable). Items not in their original condition, damaged, or missing parts for reasons not due to our error may qualify for a partial refund.
• Late or Missing Refunds: If you haven’t received a refund within the specified timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

• Exchanges: Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend initiating a return as outlined above and placing a new order for the desired item.

Promotions and Discounts

• Refunds on Discounted Items: If you purchased an item using a promotion or discount code, a refund will be issued for the amount paid after the discount is applied. In the case of returning an item that was part of a promotion or discount, the refund will reflect the amount paid after the discount was applied.

Final Sale Items

• Final Sale: From time to time, we may offer items that are marked as final sale. These items are not eligible for return or exchange, and all sales are considered final.

Changes to Return Policy

• Policy Modifications: We reserve the right to modify our return policy without prior notice. The return policy in effect at the time of purchase will apply to your order.

Contact Us

If you have any questions or concerns regarding our return and refund policies, please do not hesitate to reach out to our customer service team at [email protected]. We are here to help.

Thank you for shopping with Rumape. We appreciate your business and are here to help with any issues you may encounter!